Customer Service
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ORDERING ONLINE

ITEM AVAILABILITY

Maximum Purchase Policy
We regret that we must limit orders to no more than two (2) units of the same product or no more than twelve (12) units per transaction. If you have any questions please contact us at 1-800-222-009 or via Email and we will be happy to assist.

OFFER CODES

Steps for Redeeming an Offer Code

1. Enter your Offer Code on the "Billing/Delivery" page

2. Offer codes are case sensitive and should be entered exactly as they appear.

When an Offer Code is accepted, the offer will be displayed in the "Order Review".

Important Notes: One (1) Offer Code may be used per order.

PAYMENT OPTIONS

Accepted Payment Methods

Mastercard
Visa

Online Banking

Online Banking includes Maybank2u, CIMB Clicks, Public Bank, Hong Leong Bank, RHB Bank, Bank Islam

We're Sorry, We Do Not Accept COD

Important information

For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
We work closely with our trusted partner Secure Payment to protect your personal and payment details by taking steps designed to keep them secure. If you think your credit or debit card has been used fraudulently, you must notify your card provider in accordance with its reporting rules and procedures. For information on how we use any personal information you give, please read our Privacy Policy.

Once you've entered all the billing, delivery and order information in the checkout process, you will be asked to enter your payment details. Once you've done this and you click the "proceed" button, your card will then be debited, subject to card approval.

Important information:
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Prices
MAC Cosmetics is subject to GST (Goods & Services Tax) charges. GST will be charged on all applicable goods and services supplied to you. Prices shown on our website are inclusive of 0% GST. If you require a full tax invoice to claim for tax refund, please email us at support@cs.maccosmetics.com.my.

ORDER ENQUIRIES

With a M·A·C Account, you can check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your M·A·C Cosmetics Malaysia Online orders.

ORDER CANCELLATIONS

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

Item(s) not available.
Difficulty in processing payment information.
Cannot deliver to address provided.
Duplicate order was placed.
Cancelled due to a customer request.

If your order is cancelled, you will receive an email to explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount.

If you wish to change or cancel your order prior to dispatch please call our Customer Service Team on 1-800-222-009 with your order number.

Please note as we generally dispatch orders within 1- 2 days (excluding weekends and public holidays), it may not be possible to cancel prior to dispatch. In this instance you would have to return your order once received in accordance with our Returns Policy.