Returns and Exchanges

We hope that you are delighted with your order. If for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days from delivery and you tell us within 7 working days from delivery that you intend to return the item.

We do not accept any exchange of product. If you wish to return an item purchased through, please follow the steps below.

STEP 1. - Notifying Us Of Your Intention To Return Or Cancel Your Order

Notifying us you wish to return any goods within 7 working days after delivery can be done by calling Customer Service on 1-800-18-0742 with your order details. Customer service will make an appointment with you to pick up the products.

STEP 2. - Completing The Necessary Documentation

Please fill up the "Consumer Reaction Form" (if you want to return due to allergy reaction) or "Consumer Product Quality Return Form" (for other return reason) and place it inside the return package

STEP 3. - Returning The Product

Shipping company will collect the products from you at the arranged time. Please ensure the form (Consumer Reaction Form or Consumer Product Quality Return Form) is inside the return package upon collection.

STEP 4. - Processing The Refund

If you are entitled to a refund, we will process the calculated refund within thirty (30) days of receiving your notification that you would like to return the products provided that you have returned the goods to us in their original condition. You will receive email notification of your refund from our us.

There is no return shipping fees. In the case of damaged items, please contact us immediately for assistance. Additional information can be found in the section - Damaged Items.

Refunds will only be made against the original credit/debit card used.

  • Returns are processed within 3-5 business days of receipt.
  • An email will be sent to confirm the receipt and processing of your return request.

  • Please note: Only products purchased on M·A·C Cosmetics Malaysia Online may be returned for refund or exchange. Products purchased at are not accepted for return at M·A·C Retail Stores or department store locations.

    f you have questions about returns, please contact us by phone at 1-800-18-0742 or via email at

    Damaged Items

    When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-800-18-0742.

    Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

    If you purchased your item at a store, please understand that each store has its own return policy. We're sorry, but returns for purchases made in a M·A·C store or partnered retail location may not be returned to M·A·C Cosmetics Malaysia Online.